Terms of Service

Effective September 29, 2026

Ozelvia is owned and operated by Guiyang Qihui Trading Co., Ltd. By using this site, you agree to these terms and the policies linked from it. Please read them before placing an order.

Use of the site

Use the site only for lawful purposes and provide accurate information when placing an order. Do not interfere with the site's operation, misuse its content, or attempt unauthorized access.

Product information

We aim to present products, dimensions, materials, prices, and availability accurately. Screen settings may affect color appearance. If a material error affects an order, we will contact you with a suitable resolution.

Orders and payment

Submitting an order is an offer to purchase. An order is accepted when we confirm it for fulfillment. We may contact you about unavailable items, payment verification, or an obvious pricing error; if an order cannot be fulfilled, the affected payment will be refunded.

Delivery, returns, and privacy

Orders are typically processed in 1–3 business days after payment confirmation; estimated transit is 10–20 business days after dispatch. Eligible items may be returned within 30 calendar days after delivery. Please see the Shipping Policy, Return & Refund Policy, and Privacy Policy for full procedures.

Site content and liability

Site text, imagery, and branding are protected by applicable intellectual property laws. To the extent permitted by law, we are not liable for indirect losses arising from use of the site. Nothing in these terms limits rights that cannot lawfully be excluded.

Changes

We may update these terms by posting a revised version. The terms in effect when an order is placed govern that purchase, except where applicable law requires otherwise.

Eligibility and account information

You are responsible for providing accurate checkout, delivery, and contact details. If you create an account, keep its credentials confidential and notify us of suspected unauthorized activity. We may restrict access when reasonably necessary to protect the site, customers, or legal rights.

Third-party services and links

Payment, shipping, and other site functions may involve third-party providers. External websites linked from this store have their own terms and privacy practices. Their availability does not imply that we control their content.

Customer communications

We may contact you about order confirmation, payment issues, shipment, delivery, returns, or a material change affecting fulfillment. Promotional messages, if offered, are subject to your choices and applicable law.

Applicable rights and disputes

We encourage you to contact customer support first so we can investigate an issue. Any dispute will be handled under applicable law. Nothing here removes non-waivable consumer protections or remedies available to you.