Return & Refund Policy

Eligibility

For a change-of-mind return, the product must be unused, unassembled where practicable, in its original condition, and returned with original packaging and included parts. Reasonable inspection does not remove your rights for a damaged, defective, incorrect, or materially misdescribed item. Any product-specific nonreturnable restriction must be disclosed on the product page before purchase and does not limit applicable consumer rights.

Start a return

Email service@ozelvia.com within 30 days of delivery with your order number, the item, reason, and photos where relevant. We will review the request and send return instructions and the appropriate return warehouse address. Do not send returns to the business registration address or ship an item before receiving instructions.

Return shipping costs

For a preference-based return, the customer pays the return shipping cost, which depends on the carrier and destination. For a damaged, defective, incorrect, or materially misdescribed item, we will arrange a suitable replacement, refund, or return solution at no additional cost to you.

Refunds

After an authorized return arrives and is inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 5–10 business days; your bank or card issuer may take additional time to display the credit. For an unshipped canceled order or an issue that does not require a return, we will initiate the applicable refund promptly. If your refund does not appear after the stated period, contact us so we can investigate.

Exchanges and cancellations

Contact us promptly if you want to change or cancel an order. We can accommodate a cancellation before fulfillment begins; after dispatch, follow the return steps above. For exchanges, contact us first so we can confirm availability and the correct process.

Product-specific considerations

For furniture, return all included hardware, components, and manuals. For kitchen and bathroom goods, a preference-based return should be unused and in a condition suitable for resale. If an item is defective or materially misdescribed, we will consider the issue regardless of whether the original packaging was opened for reasonable inspection. Product-page restrictions for personalized items, if any, must be visible before purchase and do not override mandatory rights.

Inspection and partial issues

We inspect authorized returns after they reach the designated return location. If a package contains only part of an order or is missing components, we will contact you and explain the issue before deciding the refund. If only one item in a multi-item order has a problem, we can review a remedy for that item without requiring the entire order to be returned.

Lost return parcels

Use a trackable return service and keep proof of shipment for a preference-based return. If we arrange the return of a damaged, defective, or incorrect item, follow the provided label and instructions. Contact us if tracking shows an exception; we will help investigate with the carrier.

Refund amount and method

A preference-based return is refunded for the eligible product amount after inspection; the original shipping charge is not refunded unless required by law or the issue resulted from our error. For damaged, defective, incorrect, or materially misdescribed goods, we will provide an appropriate remedy without charging you return shipping. Refunds are sent to the original payment method, not to an unrelated account.