Terms of Purchase

Effective September 29, 2026

Ozelvia is owned and operated by Guiyang Qihui Trading Co., Ltd. Please review product details, dimensions, delivery estimates, and the total shown at checkout before placing an order.

Pricing and order confirmation

Product prices and available payment methods appear at checkout. Shipping charges and any applicable taxes are shown before payment. An order confirmation acknowledges receipt; fulfillment confirmation follows verification and availability. If we cannot fulfill an item, we will offer an appropriate solution or refund for that item.

Changes and cancellation

Request changes or cancellation as soon as possible after ordering. We will accommodate requests while an order has not entered fulfillment; after dispatch, use the return process. If we cannot ship within the stated processing period, we will notify you, offer a revised date, and let you accept the delay or cancel for a prompt refund.

Shipping and returns

Orders are typically processed within 1–3 business days after payment confirmation. Estimated transit is 10–20 business days after dispatch. Shipping charges are calculated at checkout based on the destination and available shipping method. Eligible returns may be requested within 30 calendar days after delivery. The Shipping Policy and Return & Refund Policy provide full details.

Problems with an order

If an item is damaged, defective, incorrect, or materially different from its description, contact us with the order number and relevant photos. We will work toward a replacement, refund, or other suitable remedy at no additional cost to you for our error. Your statutory rights remain unaffected.

Product selection

Check measurements, finish, included components, assembly requirements, and care information before ordering. Furniture dimensions and kitchen or bathroom fit can be important; the product page controls the specifications for the item selected. Minor color differences may result from lighting and display settings, but a material difference from the description will be addressed under our after-sales process.

Availability and order review

Inventory can change. If an item becomes unavailable after checkout, we will notify you and offer an alternative only with your agreement, or refund the affected item. We may contact you to verify an address or payment when necessary to complete the order safely.

Shipping charges and delivery

Shipping charges depend on destination and the available method and are displayed at checkout before payment. Orders may be fulfilled from our own or partner facilities, including locations outside the United States. The delivery estimate is separate from the 1–3-business-day processing period, and tracking details are sent when an order is dispatched.

Returns and refunds

For a preference-based return, the item should be in its original condition with all parts and packaging, and the customer pays return shipping. Do not send a return to the business registration address. We provide the appropriate return destination after approving the request. Approved refunds are issued to the original payment method within 5–10 business days after receipt and inspection of a returned item. Damage, defects, and fulfillment mistakes are handled without additional cost to the customer.