Contact Us

Ozelvia · Customer care

Contact Us

Business Information
Brand: Ozelvia
Legal company: Guiyang Qihui Trading Co., Ltd.
Owner: Chen Gaoyu
Business address: Units 1 and 2, 1st Floor; Unit 1, 2nd Floor; No. 207 Wenhua Road, Hebin Subdistrict (Hebin Office), Nanming District, Guiyang, Guizhou Province, China
Email: service@ozelvia.com
Website: ozelvia.com
Phone: +86 13680606592
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)

Ozelvia is owned and operated by Guiyang Qihui Trading Co., Ltd. For the fastest assistance, email us with your order number and a brief description of your question. If an item arrived damaged or incorrect, include clear photos of the item and packaging.

Returns: Please contact us before sending an item back. The business address above is not the return warehouse. We will provide the appropriate return address and instructions after reviewing your request.

Messages received outside service hours will be reviewed during the next service period.

Order and product questions

For product dimensions, materials, assembly, care, or compatibility questions, include the product name or link. For an existing order, include the order number and the email used at checkout. This helps us locate the correct purchase without asking for payment card details.

Delivery or after-sales help

For a delayed or missing parcel, include your order number and tracking information if available. For damage, missing parts, or an incorrect item, include photos of the product, packaging, and shipping label when relevant. We will review the details and explain the next step. Please do not return an item without first receiving return instructions.