Terms and Conditions – Ozelvia LLC

Last Updated: January 7, 2026

Welcome to Ozelvia LLC! These Terms and Conditions (“Terms”) govern your use of the website https://ozelvia.com (the “Site”) operated by Ozelvia LLC. By accessing or using our Site, you agree to these Terms, our Privacy Policy, and all other policies referenced herein. If you do not agree with any part of these Terms, please do not use our Site.

1. Company Information

Ozelvia LLC is registered in the US with its principal place of business at 10910 W Flagler St, STE 114, Miami, FL 33174, US.

Contact:

  • Email: support@ozelvia.com
  • Phone: +1 (716) 625-4316
  • Customer Service Hours: Monday–Friday, 9 AM–5 PM EST

2. Use of Website

You agree to use the Site only for lawful purposes and in a way that does not infringe the rights of others or inhibit their use of the Site. Prohibited actions include harassment, transmitting offensive content, or disrupting normal site operations.

3. Product Information and Pricing

We strive for accurate product descriptions, images, and prices. Prices are listed in USD and do not include applicable sales tax.

  • Errors: We may correct mistakes or cancel orders and refund payments.

4. Order Acceptance and Cancellation

  • We may refuse or cancel orders at our discretion.
  • Verification may be required before acceptance/shipment.
  • Refunds issued if orders are canceled after payment.

5. Payment Terms

  • We accept Klarna, Afterpay, and other secure payment methods at checkout.
  • Klarna cannot be used for gift cards, services, or consultations.
  • By providing payment info, you confirm authorization to use the payment method.
  • Payment providers (Klarna, Afterpay) process payment information securely; Ozelvia LLC does not store full payment card details.

6. Shipping Policy

  • US only. No international shipping.
  • Order Processing: 1–2 business days (Monday–Friday, excluding holidays).
  • Shipping: Free Standard Shipping; estimated 3–7 business days after processing.
  • Custom Products: Maximum fulfillment time is 14 business days.
  • You will receive tracking info via email.

7. Returns & Refunds

  • Return Window: 30 days from delivery
  • Eligibility: Unused, in original packaging
  • Return Shipping: Prepaid return label provided for US orders
  • Restocking Fee: None
  • Refunds: Issued to original payment method after inspection

8. Intellectual Property

All content on the Site is owned by Ozelvia LLC or its suppliers and protected by US and international copyright laws.

9. Disclaimer of Warranties

The Site and all products/services are provided “as is” and “as available.” We make no express or implied warranties. Use of the Site is at your own risk.

10. Limitation of Liability

To the fullest extent allowed by law, Ozelvia LLC and its affiliates are not liable for any damages arising from the use of the Site or products purchased.

11. Indemnification

You agree to indemnify Ozelvia LLC and affiliates against claims, damages, losses, or expenses arising from your violation of these Terms.

12. Governing Law & Dispute Resolution

  • Governed by Florida, US law
  • Disputes resolved via confidential arbitration in Florida, unless intellectual property rights are violated, in which case you consent to Florida courts.

13. Changes to Terms

We may update these Terms at any time. Continued use of the Site constitutes acceptance of changes.

14. Severability

If any provision is unenforceable, it will be severed without affecting the remaining Terms.

15. Contact Information

  • Email: support@ozelvia.com
  • Phone: +1 (716) 625-4316
  • Address: 10910 W Flagler St, STE 114, Miami, FL 33174, US