Return and Refund Policy

Return & Refund Policy – Ozelvia LLC

Last Updated: January 7, 2026

At Ozelvia LLC, located at 10910 W Flagler St, STE 114, Miami, FL 33174, US, we are dedicated to providing high-quality small kitchen appliances, specifically juicers and juice extractors. Your satisfaction is our priority.

1. Return Window

You have 30 calendar days from the date of delivery to initiate a return.

2. Eligibility for a Return

To be eligible, items must:

Be unused and in the same condition as received
Be in the original, unopened packaging
Include the original receipt or proof of purchase

Non-returnable items: For hygiene and safety reasons, items that have been used or opened cannot be returned.

3. How to Initiate a Return

Contact our customer service team during business hours (Monday–Friday, 9 AM–5 PM EST) via:

Email: support@ozelvia.com
Phone: +1 (716) 625-4316

Include your order number and reason for return. Our team will provide instructions and a prepaid return label if eligible.

4. Refunds

Once your returned item is received and inspected, we will notify you of approval or rejection.
Approved refunds will be processed back to the original payment method (including Klarna, Afterpay, or other methods) within a few business days.
Refund timing may vary depending on your payment provider.

5. Exchanges

We do not offer direct exchanges. To exchange an item:

Return the original item for a refund
Place a new order for the desired item

6. Damaged or Defective Items

Contact us within 48 hours of delivery at support@ozelvia.com or +1 (716) 625-4316.
Provide photos of the damage or defect.
Ozelvia LLC will cover all shipping costs for replacements or refunds.

7. Order Cancellation

Orders may be cancelled within 1 hour of placement before processing.
Once processing begins (typically 1–2 business days), the order cannot be cancelled, but it may be returned per our standard policy.

8. Shipping Policy Summary

Order Processing: 1–2 business days
Shipping: Standard 3–7 business days
Free Shipping: All orders qualify
Domestic Only: US shipping only
Custom Products: Fulfillment time up to 14 business days

9. Klarna Compliance

Klarna cannot be used for gift card purchases, services, or consultations.
Any custom product purchased via Klarna will be fulfilled within 14 business days.
Klarna payments are processed securely and Ozelvia LLC does not store full payment card details.