Return and Refund Policy

Return & Refund Policy – Ozelvia LLC

Last Updated: January 7, 2026

At Ozelvia LLC, located at 10910 W Flagler St, STE 114, Miami, FL 33174, US, we are dedicated to providing high-quality small kitchen appliances, specifically juicers and juice extractors. Your satisfaction is our priority.

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1. Return Window

You have 30 calendar days from the date of delivery to initiate a return.

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2. Eligibility for a Return

To be eligible, items must:

• Be unused and in the same condition as received
• Be in the original, unopened packaging
• Include the original receipt or proof of purchase

Non-returnable items: For hygiene and safety reasons, items that have been used or opened cannot be returned.

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3. How to Initiate a Return

Contact our customer service team during business hours (Monday–Friday, 9 AM–5 PM EST) via:

• Email: support@ozelvia.com
• Phone: +1 (716) 625-4316

Include your order number and reason for return. Our team will provide instructions and a prepaid return label if eligible.

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4. Refunds

• Once your returned item is received and inspected, we will notify you of approval or rejection.
• Approved refunds will be processed back to the original payment method (including Klarna, Afterpay, or other methods) within a few business days.
• Refund timing may vary depending on your payment provider.

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5. Exchanges

We do not offer direct exchanges. To exchange an item:

1. Return the original item for a refund
2. Place a new order for the desired item

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6. Damaged or Defective Items

• Contact us within 48 hours of delivery at support@ozelvia.com or +1 (716) 625-4316.
• Provide photos of the damage or defect.
• Ozelvia LLC will cover all shipping costs for replacements or refunds.

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7. Order Cancellation

• Orders may be cancelled within 1 hour of placement before processing.
• Once processing begins (typically 1–2 business days), the order cannot be cancelled, but it may be returned per our standard policy.

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8. Shipping Policy Summary

• Order Processing: 1–2 business days
• Shipping: Standard 3–7 business days
• Free Shipping: All orders qualify
• Domestic Only: US shipping only
• Custom Products: Fulfillment time up to 14 business days

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9. Klarna Compliance

• Klarna cannot be used for gift card purchases, services, or consultations.
• Any custom product purchased via Klarna will be fulfilled within 14 business days.
• Klarna payments are processed securely and Ozelvia LLC does not store full payment card details.

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10. Contact Us

Customer Service Hours: Monday–Friday, 9 AM–5 PM EST

Email: support@ozelvia.com

Phone: +1 (716) 625-4316

Mail: Ozelvia LLC, 10910 W Flagler St, STE 114, Miami, FL 33174, US

Website: https://ozelvia.com