Return and Refund Policy
Return & Refund Policy – Ozelvia LLC
Last Updated: January 7, 2026
At Ozelvia LLC, located at 10910 W Flagler St, STE 114, Miami, FL 33174, US, we are dedicated to providing high-quality small kitchen appliances, specifically juicers and juice extractors. Your satisfaction is our priority.
1. Return Window
You have 30 calendar days from the date of delivery to initiate a return.
2. Eligibility for a Return
To be eligible, items must:
- Be unused and in the same condition as received
- Be in the original, unopened packaging
- Include the original receipt or proof of purchase
Non-returnable items: For hygiene and safety reasons, items that have been used or opened cannot be returned.
3. How to Initiate a Return
Contact our customer service team during business hours (Monday–Friday, 9 AM–5 PM EST) via:
Include your order number and reason for return. Our team will provide instructions and a prepaid return label if eligible.
4. Refunds
- Once your returned item is received and inspected, we will notify you of approval or rejection.
- Approved refunds will be processed back to the original payment method (including Klarna, Afterpay, or other methods) within a few business days.
- Refund timing may vary depending on your payment provider.
5. Exchanges
We do not offer direct exchanges. To exchange an item:
- Return the original item for a refund
- Place a new order for the desired item
6. Damaged or Defective Items
- Contact us within 48 hours of delivery at support@ozelvia.com or +1 (716) 625-4316.
- Provide photos of the damage or defect.
- Ozelvia LLC will cover all shipping costs for replacements or refunds.
7. Order Cancellation
- Orders may be cancelled within 1 hour of placement before processing.
- Once processing begins (typically 1–2 business days), the order cannot be cancelled, but it may be returned per our standard policy.
8. Shipping Policy Summary
- Order Processing: 1–2 business days
- Shipping: Standard 3–7 business days
- Free Shipping: All orders qualify
- Domestic Only: US shipping only
- Custom Products: Fulfillment time up to 14 business days
9. Klarna Compliance
- Klarna cannot be used for gift card purchases, services, or consultations.
- Any custom product purchased via Klarna will be fulfilled within 14 business days.
- Klarna payments are processed securely and Ozelvia LLC does not store full payment card details.
10. Contact Us
Customer Service Hours: Monday–Friday, 9 AM–5 PM EST
Email: support@ozelvia.com
Phone: +1 (716) 625-4316
Mail: Ozelvia LLC, 10910 W Flagler St, STE 114, Miami, FL 33174, US
Website: https://ozelvia.com
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