Privacy Policy – Ozelvia LLC
Last Updated: January 7, 2026
At Ozelvia LLC (“Ozelvia,” “we,” “us,” or “our”), located at 10910 W Flagler St, STE 114, Miami, FL 33174, US, and operating https://ozelvia.com, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, make a purchase from, or otherwise interact with our website.
By using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect different types of information to provide and improve our services:
a. Personal Information You Provide to Us
When you interact with Ozelvia, such as making a purchase, creating an account, or contacting us, you may provide:
- Contact Information: Name, shipping and billing address, email (support@ozelvia.com), and phone number (+1 (716) 625-4316)
- Order Information: Details about products purchased (e.g., Small Kitchen Appliances > Juicers & Juice Extractors)
- Payment Information: We do not store full payment card details. Payment information is processed securely through trusted third-party providers, including Klarna and Afterpay.
- Account Information: Username, password (hashed), and preferences if you create an account
- Communications: Information you provide when contacting customer service (Monday–Friday, 9 AM–5 PM EST)
b. Information Collected Automatically
When you visit our website, we automatically collect:
- Device Information: IP address, browser type, operating system, device identifiers, and referrer URLs
- Usage Information: Pages visited, search queries, clickstream data, and visit times
- Cookies: Small data files that store preferences, keep you logged in, track shopping carts, and for analytics
2. How We Use Your Information
We use your information to:
- Fulfill Orders: Process purchases, ship orders (Processing time: 1–2 business days), provide invoices and confirmations
- Provide Customer Support: Respond to inquiries and resolve issues
- Improve Your Experience: Analyze trends, personalize content, and enhance website usability
- Marketing & Promotions: Send promotional offers and updates. You may opt-out at any time
- Security & Fraud Prevention: Protect the website, customers, and business
- Legal Compliance: Comply with applicable laws and regulations
3. Payment Providers
When you choose a third-party payment option (e.g., Klarna, Afterpay), your payment information is securely transmitted to the provider solely for processing your purchase. Ozelvia LLC does not store full payment card details. Payment providers are contractually obligated to protect your information and use it only for payment processing.
Note: Klarna cannot be used for gift card purchases, services, or consultations.
4. Sharing Your Information
We may share your personal information with third parties under these circumstances:
- Service Providers: Trusted third parties that assist with payment processing, order fulfillment, shipping, marketing, analytics, hosting, or customer service. They are contractually required to protect your information.
- Legal Compliance: Disclose information when required by law or to protect rights, property, or safety
- Business Transfers: In case of merger, acquisition, or sale of assets
- With Consent: Only when you explicitly allow it
We do not sell your personal information.
5. Your Rights and Choices
- Access & Correction: Request access or correction of your personal data
- Opt-Out of Marketing: Unsubscribe from promotional emails anytime
- Cookie Preferences: Manage cookies via your browser or our cookie preference center. You can opt out of analytics or advertising cookies, but some website functions may be affected
6. Data Security
We implement reasonable safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no system is 100% secure.
7. Third-Party Links
Our site may include links to third-party websites. We are not responsible for their content, privacy policies, or practices. Review their policies when visiting.
8. Children’s Privacy
Ozelvia LLC does not knowingly collect information from children under 13. If we learn we have collected such information, it will be deleted immediately. Contact us at support@ozelvia.com if you believe we have information from a child.
9. Changes to This Privacy Policy
We may update this policy. Changes will be posted here with the updated “Last Updated” date. Continued use of our website indicates acceptance.
10. Contact Us
If you have questions:
- Email: support@ozelvia.com
- Phone: +1 (716) 625-4316
- Mail: Ozelvia LLC, 10910 W Flagler St, STE 114, Miami, FL 33174, US
- Business Hours: Monday–Friday, 9 AM–5 PM EST