Contact Us | Ozelvia LLC
Customer Support • Ozelvia LLC

Contact Ozelvia LLC

Need help with an order, product, or your account? We’re here to assist you. You can reach our support team by email, phone, or mail, or by using the secure contact form below.

Our standard service hours are Monday to Friday, 9:00 AM – 5:00 PM (EST). Messages received outside these hours will be handled on the next business day.

Send Us a Detailed Message

Please provide as much information as possible so our team can review your request quickly and respond with a precise solution.

The name associated with your order or account.
We’ll use this email to reply to your inquiry.
Include country/area code if you’re outside the U.S.
You can find this in your order confirmation email.
For order-related issues, please include your order number, the items involved, and a brief description of the issue (e.g., damaged item, incorrect item, missing item).
We will only use your details to respond to your request and to provide customer support related to this inquiry.
Our goal is to respond to most inquiries within one business day during service hours.

Reach Us Directly

Prefer to contact us using your own email or phone? You can use the details below to get in touch with our customer support team.

By Email
support@ozelvia.com
For faster assistance, include your full name, order number (if applicable), and a clear description of the issue.
By Phone
+1 (716) 625-4316
Phone support is available during our standard service hours. If lines are busy, please leave a brief voicemail with your name, callback number, and reason for your call.
By Mail
Ozelvia LLC
10910 W Flagler St, STE 114
Miami, FL 33174
United States
Please do not send returns to this address unless specifically instructed by our support team. Return instructions may vary by product.
Service Hours (Customer Support)
Monday – Friday 9:00 AM – 5:00 PM (EST)
Saturday – Sunday Closed
Inquiries submitted outside these hours will be handled on the next business day. Response times may be slightly longer during peak seasons or holidays.
Location Map
Map preview: Ozelvia LLC, 10910 W Flagler St, STE 114, Miami, FL 33174, US.

How We Can Help

Our support team at Ozelvia LLC can assist you with a wide range of topics related to your shopping experience, including orders, returns, product information, and account management.

Orders & Shipping

Contact us if you need help with:

  • Order status and tracking details
  • Editing or canceling a recent order (when possible)
  • Issues with delivery, delays, or lost shipments
  • Incorrect or missing items in your order

Returns & Product Issues

We’re here to help resolve any product-related concerns:

  • Damage in transit or defective items
  • Return, exchange, or refund requests
  • Warranty or product quality questions
  • Instructions for sending items back, where applicable

Billing & Accounts

Reach out for assistance with:

  • Billing questions or duplicate charges
  • Payment method issues
  • Account access, password resets, or profile updates
  • General questions about our policies

Response Times & Follow-Up

We aim to reply to most inquiries within one business day during our service hours (Monday–Friday, 9:00 AM – 5:00 PM EST). Complex cases may require additional time while we review your request or coordinate with our logistics and product teams.

If you have already contacted us and are waiting for an update, please avoid sending multiple separate messages about the same issue, as this may delay our ability to respond efficiently. Instead, reply to the same email thread so our team can keep all relevant information together.

Privacy & Data Protection

Any personal information you provide to Ozelvia LLC when contacting us is used solely for the purpose of reviewing and resolving your inquiry. We do not sell your contact details to third parties. For more information on how we handle your data, please refer to our Privacy Policy on our website.